Returns & Exchanges

We want you to love your treasure. If something isn’t quite right, you have 30 days from delivery to request a return.

Eligibility

To be eligible, your item must be:

  • In the same condition received (unworn/unused)

  • With tags and original packaging

  • Accompanied by the receipt or proof of purchase

Please note: Sale items and gift cards are final sale and cannot be returned.

How to Start a Return

  1. Email us at [email protected] with your order number and item details.

  2. If approved, we’ll send a prepaid return label and instructions.

  3. Send your package back using the provided label.

Important: Items sent back without first requesting a return will not be accepted.

Return address:
Vintage Vault Treasures
1593 S. Highland Ave. #125
Clearwater, FL 33756, USA

Damages & Issues

Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or incorrect so we can make it right.

Non-Returnable Items

For safety and policy reasons, we cannot accept returns on:

  • Sale items or gift cards

  • Custom/personalized pieces

  • Hazardous or flammable materials (not typical for our store)

If you’re unsure whether your item qualifies, email us—we’re happy to help.

Exchanges

Want a different piece? The quickest way is to return the original item and place a new order for the piece you want. We’ll process your refund as soon as your return is approved and received.

EU Customers: 14-Day Cooling-Off Period

If your order ships into the European Union, you have the right to cancel or return within 14 days of delivery, for any reason. Items must be unworn/unused, with tags and original packaging, and include proof of purchase.

Refund Timing

Once we receive and inspect your return, we’ll notify you of approval. If approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit.

If it’s been more than 15 business days since your refund was approved, please email [email protected] and we’ll look into it immediately.